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Terms of use

Version 2. These terms apply to Algia, at algia.be and app.algia.be.

In short

  • Algia is a diary for pain. It records, shows and exports what you enter. It does not diagnose, treat or advise.
  • Free costs nothing. Plus costs €3.99 a month or €39 a year, VAT included, and renews until you cancel.
  • Plus may start with a free trial. Nothing is charged during the trial, and cancelling before it ends costs nothing. We remind you 2 days before it ends; after that Plus is charged automatically.
  • You may withdraw within 14 days of taking Plus. You then pay only for the days it was active and paid for.
  • You can cancel at any time. Plus then runs to the end of the period you paid for.
  • Your data is yours: you can export all of it, free, at any time, and erase your account.

1. Who we are

Algia is offered by Huskii VOF, a Belgian partnership, Sint-Barbarastraat 100, 3590 Diepenbeek, Belgium, company number 0689.570.723, VAT BE 0689.570.723. Contact: support@algia.be.

2. What Algia is, and what it is not

Algia lets you record where it hurts, how much, and how your day went, and turns that into a diary and a summary you can take to a consultation. Algia is not a medical device and gives no medical advice. Nothing in it gives instructions about your health. Read the medical disclaimer. In an emergency, call 112.

3. Your account

An account is open to anyone aged 16 or over. Keep your password and your second factor to yourself; anyone who has both can read your diary. Tell us at support@algia.be if you think someone else used your account.

4. Free and Plus

Free shows the last 30 days of your diary and includes one summary for a consultation each calendar month. Older entries are kept, never deleted, and come back when you take Plus.

Plus shows your whole diary and includes as many summaries as you need. It costs €3.99 a month or €39 a year, VAT included, paid in advance through Stripe. It renews automatically at the end of each period until you cancel.

The full export of your data is free on every plan.

5. The free trial

When we offer one, Plus starts with a free trial. Its length is shown on the pricing page and on the Subscription screen before you go to the payment page, and it is the length that applies to you once you have started.

  • You give your payment details at the start, on Stripe's page. Nothing is charged during the trial.
  • We email you 2 days before the trial ends, with the date, the price and how to cancel.
  • If you do not cancel, the trial becomes a paid subscription at the end of the trial, at the price shown when you started: the first payment is taken that day, and Plus then renews as described above.
  • You can cancel at any time during the trial, under Subscription, and pay nothing.
  • There is one free trial per person and per payment method. An account that had a trial or a subscription before gets none. If a payment method was already used for a free trial, Plus starts without one and the first payment is taken straight away; we tell you so on the Subscription screen and in the confirmation email.

6. Your right of withdrawal

You may withdraw from Plus within 14 days of taking it, without giving a reason. The 14 days run from the day you take Plus, also when it starts with a free trial. Because you asked for Plus to start straight away, you then pay only for the days it was active after any free trial, and we refund the rest within 14 days of your withdrawal, to the payment method you used. If you withdraw during a free trial, nothing has been charged and nothing is.

To withdraw, reply to the confirmation email or write to support@algia.be. You may use this form, but you do not have to:

To Huskii VOF, Sint-Barbarastraat 100, 3590 Diepenbeek, Belgium, support@algia.be: I hereby give notice that I withdraw from my contract for Algia Plus, taken on [date]. Name, the email address of the account, date.

7. Cancelling

You can cancel at any time under Subscription in the application. During a free trial, cancelling costs nothing and Plus ends when the trial would have. After it, Plus runs to the end of the period you paid for and is not renewed. Apart from the right of withdrawal, a period already started is not refunded.

8. Changes to prices

We tell you at least 30 days before a new price applies to you. You can cancel before it does.

9. Your data

How we handle your data is in the privacy policy. Your health data is processed only with your explicit consent, which you can withdraw. You can export everything at any time, free, and erase your account; erasure is final after 30 days.

10. Availability

We do our best to keep Algia available and your data safe, but we cannot promise that it will never be interrupted. Planned maintenance is kept short.

11. Liability

We are liable for damage we cause intentionally or through gross negligence, and as consumer law requires. Otherwise our liability is limited to the amount you paid us in the twelve months before the damage. Algia gives no medical advice, so we are not liable for decisions about your health.

12. If Algia stops

If we ever stop offering Algia, we tell you at least 90 days in advance. During that time you can export all your data. Afterwards everything is deleted, and any period you paid for and could not use is refunded.

13. Changes to these terms

We tell you at least 30 days before new terms apply. If you do not agree, you can cancel and export your data before they do.

14. Law and complaints

Belgian law applies. This takes nothing away from the consumer protection of the country where you live. Write to support@algia.be with a complaint first. If we do not solve it, you can turn to the Consumer Mediation Service, consumentenombudsdienst.be.